Frequently Asked Questions

Your guide to authentic sports memorabilia and collectibles.

How do I know the autographs are authentic?

Every autographed item on CollectibleXchange comes with a Certificate of Authenticity (COA) from industry-leading authenticators such as PSA/DNA, JSA, or Beckett, ensuring the integrity of your investment.

What is your shipping policy for high-value items?

We use premium, insured shipping carriers for all orders. High-value items are double-boxed and require a signature upon delivery to ensure they reach you in pristine condition.

Can I return a collectible if I change my mind?

Due to the unique nature and fluctuating market value of sports memorabilia, returns are generally accepted within 14 days only if the item does not match the description or arrives damaged.

Do you offer framing services for jerseys and photos?

Yes, we provide professional, museum-quality framing options for jerseys, photographs, and equipment. You can select custom framing on the product page before adding the item to your cart.

How can I track my order status?

Once your order is processed and shipped, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm for qualified buyers, making it easier to acquire premium collectibles.