Returns & Exchanges
At CollectibleXchange, we strive to ensure every piece of sports history meets your expectations; however, due to the unique nature of sports memorabilia and limited-edition items, returns are generally accepted within 30 days of delivery provided the item remains in its original, tamper-evident condition.
Initiate Your Request
Contact our customer support team with your order number and clear photos of the item and its Certificate of Authenticity to begin the return authorization process.
Secure Packaging
Carefully repackage your collectible in its original shipping materials, ensuring that all protective padding is included to prevent damage to fragile signatures or displays during transit.
Affix Shipping Label
Once your return is approved, print the provided prepaid shipping label and attach it to the exterior of the package, ensuring any previous shipping marks are covered.
Inspection and Refund
Upon receipt, our experts will verify the item's authenticity and condition; once confirmed, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing